Career

Network Support Technician

This position involves providing technical support to staff at various locations as a member of KDI’s team. KDI technicians monitor and maintain company and client computer and network systems, install and configure hardware and software, and solve IT-based technical problems.

RESPONSIBILITES

This position will be responsible for the smooth running of computers systems and ensuring users get maximum benefits from them. Responsibilities include, but are not limited to:

installation and configuration of computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
communicating with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshooting system problems, diagnosing and solving hardware or software faults
ability to lift and set-up computer and peripheral equipment
provide support, including procedural documentation and relevant reports
prioritize and manage many open cases at one time
test and evaluate new technology
improve the quality and efficiency of our systems

QUALIFICATIONS/ EXPERIENCE

Qualifications include minimum completion of a 1-year certificate program in a computer sciences or related discipline at a technical institute.
Minimum 1-year IT Help Desk/Support experience as well as some customer service experience; or an equivalent combination of training and experience.
Any Microsoft certifications and programming knowledge would be advantageous.

SKILLS

The successful candidate will need to show evidence of the following:

self-motivation with a demonstrated ability to work independently
prioritize multiple tasks to meet tight deadlines
excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
problem solving skills
demonstrate a commitment to high quality, client service and excellent communication and organizational skills
attention to detail

GROWTH – EXPANDED POSITION

Cybersecurity
Business Application Design & Support
Application Onboarding Development and Support

SMB account Executive selling Saas to the Trades

We are looking for an experienced account executive to own the full sales cycle from prospecting to close to drive revenue growth in the company.

While leads will be generated and forwarded to you, to be successful in this position, you will be hunting down your own leads. Your job will be to develop healthy business relationships with new accounts and drive sales.

You must have a successful background in sales and marketing selling B2B in the mid-market and enterprise space.
You must be flexible and come from a company of 25 people or less.

Our primary focus is on supporting the trades with YourRadar.net and additional information technology. If you don’t like working with the building trades this job is not for you!

Compensation is $60K base plus benefits plus uncapped commissions.

If you are interested in joining our team, email your resume to hr@kdi.ca

Only applicants selected for an interview will be contacted.

Sales / Campaign Co-ordinator

This is a part-time (20 hours/week – work at home) position.

Activities would include:

Co-ordinate with staff to design and execute sales / marketing campaigns.
Follow-up leads generated from the campaigns and schedule phone calls and appointments with staff
Follow-up leads through the process and ensure nothing falls through the cracks
Review and update content for PR and social media
Schedule events, Newsletters and follow-up events with leads and current clients
Work with staff to onboard new clients.
Work with staff to develop additional promotional and educational materials